USU Service Management Customization Training
Master USU Service Management Administration and Customization
Empower your team to manage USU Service Management with confidence.
Our USU Service Management Customization training helps administrators understand the full potential of USM from basic administration to implementation of BPMN processes.
This hands-on program combines practical demos, real-world examples, and guided discussions — designed to build lasting skills for efficient, secure, and scalable administration.
Training Format
- Duration: 2 × 6-hour sessions
- Delivery: Onsite (DACH + Czechia) or Remote
- Languages: English, German, Czech / Slovak
Key Topics
USM Data Model
- Object Types and Fields in USU Service Management
- Database structures
- Relations, TRL
- USM Catalogs and Views
- Rules, Calculations
USM Administration
- User Administration
- Roles and Permissions
- Authentication methods, SSO
- Business Views
- Smart Tiles
Workflows
- USM Workflows
- Jython Scripts
- USM API
USM Business Process Manager
- Process Modelling in BPM (BPMN 2.0)
- Typical Process design and best practices
- Process monitoring and troubleshooting
CTM and Deployment
- Manage Customization Packages
- Environments and stages
- Deployment process
- Best Practices
Integration
- Generic Interface
- Web Services
- Orchestra (basics)
Ready to strengthen your USM expertise?
👉 Contact us today — we’ll get in touch to discuss a tailored training for your needs.
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