USU Service Management Customization Training
Master USU Service Management Administration and Customization
Empower your team to manage USU Service Management with confidence.
Our USU Service Management Customization training helps administrators understand the full potential of USM from basic administration to implementation of BPMN processes.
This hands-on program combines practical demos, real-world examples, and guided discussions — designed to build lasting skills for efficient, secure, and scalable administration.
Training Format
Duration
2 × 6-hour sessions
Format
On-site (CZ/SK/DACH) or remote
Language
EN / DE / CZ / SK
Key Topics
USM Data Model
Object Types and Fields in USU Service Management
Database structures
Relations, TRL
USM Catalogs and Views
Rules, Calculations
USM Administration
User Administration
Roles and Permissions
Authentication methods, SSO
Business Views
Smart Tiles
Workflows
USM Workflows
Jython Scripts
USM API
USM Business Process Manager
Process Modelling in BPM (BPMN 2.0)
Typical Process design and best practices
Process monitoring and troubleshooting
CTM and Deployment
Manage Customization Packages
Environments and stages
Deployment process
Best Practices
Integration
Generic Interface
Web Services
Orchestra (basics)
Ready to strengthen your USM expertise?
👉 Contact us today — we’ll get in touch to discuss a tailored training for your needs.
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