Connecting USM to Jira

We would like to share our experience connecting USM (USU Service Management) with Jira. Introduction USU Service Management (USM) is an IT Service Management (ITSM) software solution developed by the German company USU. It supports ITSM processes, Service Desk operations, and more. The platform is highly customizable and can handle complex workflows, which can be […]

USU Service Management Customization Training

Master USU Service Management Administration and Customization Empower your team to manage USU Service Management with confidence.Our USU Service Management Customization training helps administrators understand the full potential of USM from basic administration to implementation of BPMN processes. This hands-on program combines practical demos, real-world examples, and guided discussions — designed to build lasting skills […]

Extending USU Service Management with Azure-Based AI Features

When AI Cloud Meets On-Prem Solutions AI has already become part of our daily lives—whether in our phones, cars, email, or office applications. Most of these innovations are cloud-driven, bringing continuous improvements powered by state-of-the-art AI. But what about on-premise enterprise software? Can it also benefit from these advances while remaining secure and compliant? At […]