Migrating to Jira Service Management: Challenges and Best Practices

Migrating to Jira Service Management: Challenges and Best Practices Why Migrating to Jira Service Management Is More Than a Data Import Organizations modernizing their IT Service Management (ITSM) landscape increasingly choose Jira Service Management (JSM) as their strategic platform. Whether the source system is USU Service Management (USM), Redmine, ServiceNow, Matrix42, Ivanti, BMC Remedy, or another […]

Connecting USM to Jira

We would like to share our experience connecting USM (USU Service Management) with Jira. Introduction USU Service Management (USM) is an IT Service Management (ITSM) software solution developed by the German company USU. It supports ITSM processes, Service Desk operations, and more. The platform is highly customizable and can handle complex workflows, which can be […]

Extending USU Service Management with Azure-Based AI Features

When AI Cloud Meets On-Prem Solutions AI has already become part of our daily lives—whether in our phones, cars, email, or office applications. Most of these innovations are cloud-driven, bringing continuous improvements powered by state-of-the-art AI. But what about on-premise enterprise software? Can it also benefit from these advances while remaining secure and compliant? At […]