Migrace do Jira Service Managementu: Výzvy a osvědčené postupy

Přechod na Jira Service Management: Výzvy a osvědčené postupy Proč je přechod na Jira Service Management víc než jen import dat Organizace, které modernizují své prostředí pro správu IT služeb (ITSM), si jako strategickou platformu stále častěji volí Jira Service Management (JSM). Ať už je zdrojovým systémem USU Service Management (USM), Redmine, ServiceNow, Matrix42, Ivanti, BMC […]

Connecting USM to Jira

We would like to share our experience connecting USM (USU Service Management) with Jira. Introduction USU Service Management (USM) is an IT Service Management (ITSM) software solution developed by the German company USU. It supports ITSM processes, Service Desk operations, and more. The platform is highly customizable and can handle complex workflows, which can be […]

Extending USU Service Management with Azure-Based AI Features

When AI Cloud Meets On-Prem Solutions AI has already become part of our daily lives—whether in our phones, cars, email, or office applications. Most of these innovations are cloud-driven, bringing continuous improvements powered by state-of-the-art AI. But what about on-premise enterprise software? Can it also benefit from these advances while remaining secure and compliant? At […]