IT Service Management
ITSM Processes empowered by AI
IT Service Management with AI support
Modern IT service management (ITSM) is fundamentally changing thanks to the integration of artificial intelligence. We’re leveraging the power of Microsoft Azure and Atlassian Rovo platform to take the performance and efficiency of IT support teams to the next level.
Through a combination of powerful AI tools and deep integration into the Atlassian Jira and USU Service Management environment, we enable you to automate routine processes, accelerate request resolution, and work better with data.
- Faster Incident Resolution
- Improved User Experience
- Smarter Knowledge Management
- Better Decision-Making
- Reduced Operational Costs
- Enhanced Change and Risk Management
Core Areas of ITSM Enhanced by AI
Service Desk to serve your customers and partners, ticketing processes for handling requests, and a clear overview of your IT landscape, including dependencies across services and applications, are all foundational elements of IT Service Management. These are also the areas where AI automation can significantly boost efficiency. From faster triage to contextual data enrichment, our apps are designed to keep your customers and partners satisfied while helping you meet regulatory requirements with ease. In addition to ready-to-use apps, we also deliver tailored AI solutions, providing end-to-end support from initial analysis and pilot implementation to fully scalable production deployments.
Multilingual Support Made Simple
Are you in a multilingual environment? With modern AI tools, that’s no longer a barrier. AI can automatically translate knowledge base articles, service portal content, and internal support communications, enabling seamless multilingual support across all touchpoints. This improves accessibility, reduces response times, and enhances the customer experience across regions and languages.
Flexible Deployment Options
Do you prefer modern cloud-based solutions such as Microsoft Azure? Or do you require more control over your IT infrastructure due to regulatory or organizational constraints? We support both cloud and on-premises deployments, giving you the flexibility to implement AI-driven ITSM in the environment that best fits your needs.
Let’s Talk
Do you have a specific use case you’d like to explore, or are you interested in seeing our solutions in action? Get in touch with us. We’d be happy to learn more about your needs and show you how we can help.
AI for ITSM
AI Screenshot Insights
Advanced AI based OCR app to extract information from images – Zero Retyping, Zero Errors.
For Atlassian Jira, USU Service Management
AI Ticket Summary
Instantly generate up-to-date ticket overviews to accelerate processing and improve reporting.
For USU Service Management
AI Ticket Classification
Automatically classify tickets, route them to the right team, and predict key attributes to speed up resolution and reduce manual work.
For Atlassian Jira, USU Service Management
Smart Labels for Confluence
Make your Confluence better organized with Smart Labels for Confluence App which creates appropriate labels for your pages using Artificial Intelligence.
Integrations
Azure Sync for Jira Assets
Easily import Azure resources, EntraID users, groups, and devices into Jira Assets for accurate and up-to-date cloud asset management
For Atlassian Jira Service Management
USU Service Management Connector for Jira
Integration between USU Service Management and Jira, synchronize Jira Work Items (Issues) with USU Tickets and more.
For Atlassian Jira, USU Service Management