Regulations in Cybersecurity and the Role of ITSM in DORA and NIS2
Regulations in the field of cybersecurity, especially DORA and NIS2, affect a wide range of organizations. The first step in achieving compliance is typically a gap analysis, which helps assess the current state and identify the measures required to meet regulatory requirements. Let us take a closer look at the key requirements of DORA and NIS2, their connection […]
Connecting USM to Jira
We would like to share our experience connecting USM (USU Service Management) with Jira. Introduction USU Service Management (USM) is an IT Service Management (ITSM) software solution developed by the German company USU. It supports ITSM processes, Service Desk operations, and more. The platform is highly customizable and can handle complex workflows, which can be […]
Webinar: Stop Churn Before It Starts
Predict, prioritize, and retain your customers in energy sector Customers rarely switch energy provider overnight. There are early signals of potential churn long before their actual leave. Churn prediction turns these signals into clear warnings the company can act upon. Retain your customers and protect recurring revenue effectively. Join us for practical demonstration. In a 1-hour […]
Atlassian Admin Training
Master Jira, Confluence, and Atlassian Cloud Administration Empower your team to manage Atlassian tools with confidence.Our Atlassian Admin Training helps administrators understand the full potential of Jira, Confluence, and Atlassian Cloud — from configuration and automation to governance and security. This hands-on program combines practical demos, real-world examples, and guided discussions — designed to build […]
IT Asset Management in Jira Assets
Why IT Asset Management matters? Managing IT assets has become a critical discipline for modern organizations. From laptops and servers to cloud subscriptions and software licenses, having a clear and reliable overview of your assets is essential for: Cost control – avoid paying for unused or duplicate licenses. Compliance – meet regulatory requirements with proper records. Security […]
Atlassian Rovo in Practice (Free Introduction)
Let’s talk about your use cases Are you exploring how Atlassian Rovo could support your team? In this short 30-minute call, we’ll discuss your ideas, challenges, and potential use cases for AI in Atlassian tools such as Jira and Confluence. You bring your questions and goals — we bring our experience building Rovo Agents, Forge apps, […]
Extending USU Service Management with Azure-Based AI Features
When AI Cloud Meets On-Prem Solutions AI has already become part of our daily lives—whether in our phones, cars, email, or office applications. Most of these innovations are cloud-driven, bringing continuous improvements powered by state-of-the-art AI. But what about on-premise enterprise software? Can it also benefit from these advances while remaining secure and compliant? At […]