Field Service Management: From Ticket to Technician

Key Takeaways Field Service Management (FSM) connects the entire service process from customer request and dispatching to on-site work, documentation, and job closure. A connected FSM workflow links the service desk, dispatcher, and field technician, ensuring that tickets, schedules, asset data, and field documentation stay synchronized. Mobile access and offline mode are essential for field […]

AI & Software Business Mission to Austria

AI & software business mission to Austria Let’s talk about enterprise AI, Cloud & ITSM 23–24 September 2026 | Vienna, Austria Sykora IT will be attending the AI & Software Business Mission and the Applied Artificial Intelligence Conference (AAIC). The event brings together AI innovators, enterprise organizations, technology leaders, and software companies from across Europe. If […]

Migrating to Jira Service Management: Challenges and Best Practices

Migrating to Jira Service Management: Challenges and Best Practices Why Migrating to Jira Service Management Is More Than a Data Import Organizations modernizing their IT Service Management (ITSM) landscape increasingly choose Jira Service Management (JSM) as their strategic platform. Whether the source system is USU Service Management (USM), Redmine, ServiceNow, Matrix42, Ivanti, BMC Remedy, or another […]

Jira Time Tracking with Tempo Timesheets

A complete solution for time, budgets, and project control in Atlassian Track your time directly in Jira If your organization already uses Atlassian Jira for managing work, projects, or service delivery, it makes little sense to track time in a separate system. Many companies still rely on disconnected tools for time tracking, reporting, and financial control. […]

Atlassian Cost Optimization Review

Atlassian Cost Optimization Review: Optimize licenses, apps and usage before unnecessary costs add up Are you fully in control of your Atlassian spending? As Atlassian environments grow, cost management is becoming more complex. It is no longer only about the number of licensed users or Marketplace apps. With Atlassian expanding Usage-Based Pricing, actual consumption of […]

Cybersecurity regulations: the role of ITSM in DORA and NIS2

Regulations in the field of cybersecurity, especially DORA and NIS2, affect a wide range of organizations. The first step in achieving compliance is typically a gap analysis, which helps assess the current state and identify the measures required to meet regulatory requirements. Let us take a closer look at the key requirements of DORA and NIS2, their connection […]

Webinar: Stop Churn Before It Starts

Predict, prioritize, and retain your customers in energy sector Customers rarely switch energy provider overnight. There are early signals of potential churn long before their actual leave. Churn prediction turns these signals into clear warnings the company can act upon. Retain your customers and protect recurring revenue effectively. Join us for practical demonstration. In a 1-hour […]

Atlassian Admin Training

Master Jira, Confluence, and Atlassian Cloud Administration Empower your team to manage Atlassian tools with confidence. Our Atlassian Admin Training helps administrators understand the full potential of Jira, Confluence, and Atlassian Cloud, from configuration and automation to governance and security. Book a training Build real admin skills Hands-on demos based on real Jira & Confluence setups […]