The Customer tracks Incident tickets in USM. For some cases they need to send the tickets to Jira.
For the implementation of the interface the customer decided to use our USU Service Management Connector for Jira. It consists of two parts:
On the USM site the Generic Interface actions have been modified to meet the customer’s requirements. The calling of the interface actions was integrated into the USM Processes.
The Jira Projects and their Issue Types are synched periodically via a USM Process.