USM TICKET
An user submits a ticket containing a text description and screenshots.
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An user submits a ticket containing a text description and screenshots.
“AI Screenshot Insights extracts text from screenshots.”
“Persons, email addresses, URLs, product names are found and can be used for ticket classification and assignment of Service, CIs or Users.”
“Ticket class, ticket type, categories and impact/urgency are predicted by AI Ticket Prediction based on all information in the ticket.”
1st level agent gets a classified Ticket including information extracted from the screenshots.
The ticket processing includes multiple stakeholders from 2nd or 3rd level. Sometimes the ticket history becomes too long to see the current state of the ticket.
“AI Ticket Summary reads all information from the ticket, summarizes it and presents only the relevant information in a simplified form to the user.“
“It works with any language and understands also comments in mixed languages (e.g. German / English / Czech) and presents the summary in the language of the current user. “
“When a new ticket description with images or an image attachment is added to the ticket, AI Screenshot Insights is triggered to extract all relevant information from screenshots.“
Solution is found and the ticket closed. The solution can be marked as a candidate for a KB article.
“AI KB Creator generates appropriate Knowledge Base documents in all used languages.”
The knowledge base contains well-written articles based on resolved tickets.
An user submits a ticket containing a text description and screenshots.
The ticket processing includes multiple stakeholders from 2nd or 3rd level. Sometimes the ticket history becomes too long to see the current state of the ticket.
The knowledge base contains well-written articles based on resolved tickets.
“AI Screenshot Insights extracts text from screenshots.”
“Persons, email addresses, URLs, product names are found and can be used for ticket classification and assignment of Service, CIs or Users.”
“Ticket class, ticket type, categories and impact/urgency are predicted by AI Ticket Prediction based on all information in the ticket.”
1st level agent gets a classified Ticket including information extracted from the screenshots.
“AI Ticket Summary reads all information from the ticket, summarizes it and presents only the relevant information in a simplified form to the user.“
“It works with any language and understands also comments in mixed languages (e.g. German / English / Czech) and presents the summary in the language of the current user. “
“When a new ticket description with images or an image attachment is added to the ticket, AI Screenshot Insights is triggered to extract all relevant information from screenshots.“
Solution is found and the ticket closed. The solution can be marked as a candidate for a KB article.
“AI KB Creator generates appropriate Knowledge Base documents in all used languages.”
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