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CONSULTING

Are you going to improve your IT Business Processes?

Do you want to know which tool fits the best your requirements?

We have experience from various projects and are ready to share it with you.

IMPLEMENTATION

We will build tailored applications right according to your needs.

Technologies: USU Valuemation, Python

TRAINING

Become an expert! We are open to share our knowledge with you and teach you all the tricks needed to develop on platforms we know.

We can also train your end users to work with your application.

Technologies and platforms

USU Service Management (Valuemation)

USU Orchestra

Atlassian (Jira, Confluence)

Python, Java, JavaScript

BPMN, Web Services, Integrations

Products

USU Service Management Connector for Jira

USU Service Management Connector for Jira

Integration between USU Service Management (Valuemation) and Jira. Synchronization of Jira Issues and USU Tickets.

Dynamic Mapping
 

USU Service Management Connector for Jira - Dynamic Mapping

The definition of the Field mappings and Events are configurable on both sides Jira and USU.

Event-driven synchronization

USU Service Management Connector for Jira - Event-driven

Automatic Event-driven synchronization. JQL Conditions could be used to limit the Events e. g. only for specific Issue Types.

Links to USU Ticket and back to Jira

USU Service Management Connector for Jira - Links to tickets

The synchronized Issues und USU Tickets have links to access their counterparts.

More details

Synchronize Jira Issues with USU Tickets in both directions

The synchronization can be event-driven (e.g. when an Issue is created) or manual (by clicking on the button Sync with USU).

The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields.

The events can be extended by a JQL Condition. It is useful when you want to synchronize only some Issues (e.g. with specific Issue Type).

The default configuration covers Issues, Comments and Attachments.

The Connector contains Logging which is available directly via the Jira GUI.

The Connector has two parts: the Jira Plugin and Customization for USU Service Management. The USU Part will be provided by Sykora IT.

You can start with the out of the box configuration, but we highly recommend getting in touch with us to find the best solution for your environment.

With the synchronization you will save time and money by avoiding duplicate inserting of the same data in Jira and USU.

Resources

See the Product page for more information (will be available after approval).

Presentation

EULA(End User License Agreement)

Data Protection and Privacy Policy

Documentation

Case Study Incident Management

Case Study Incident Management with Project synchronization

Case Study Change Management

4me Connector for USU Service Management

4me Connector for USU Service Management

Integration between USU Service Management (Valuemation) and 4me. Automatic synchronization of 4me Tickets and USU Tickets.

Dynamic Mapping
 

4me Connector for USU Service Management - Dynamic Mapping

The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields.

Event-driven synchronization

4me Connector for USU Service Management - Event-driven

Event-driven synchronization (for example when an 4me Ticket is created) or manual by clicking on the button in USM “Send to 4me”.

Bidirectional synchronization

4me Connector for USU Service Management - Bidirectional synchronization

Synchronization of 4me Tickets with USU Tickets in both directions.

More details

Synchronization of 4me Tickets with USU Tickets in both directions.

The synchronization can be event-driven (for example when an 4me Ticket is created) or manual (by clicking on the button in USM “Send to 4me”).

The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields.

The default configuration covers Tickets, Ticket Descriptions / Notes and Attachments.

The Connector has two parts: USU Orchestra Scenario and Customization for USU Service Management.

With the synchronization you will save time and money by avoiding duplicate inserting of the same data in 4me and USU.

Automatic 4me Webhook verification.

Career

We are looking for

Konzultant(ka) ITSM, Interfaces: REST API, Python (remote)
Technologies: - REST API
- Python, Groovy Scripts
- BPMN 2.0
- SQL (MSSQL, ORACLE, MariaDB)
- Jira, Confluence
Location: - Brno, remote

Apply at career@sykorait.com
More details
Konzultant(ka) Atlassian Jira a Confluence (Brno, remote)
Technologies: - Jira, Confluence
- REST API
- Groovy Scripts
- SQL (MSSQL, ORACLE, MariaDB)
Location: - Brno, remote

Apply at career@sykorait.com
More details
Contact

Sýkora IT s.r.o.
Veletržní 716/13, 603 00 Brno-střed
Czech Republic

+420 608 031 240

IČ: 06195563, DIČ: CZ06195563

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