Integration between USU Service Management (Valuemation) and Jira, synchronize Jira Issues with USU Tickets
Dynamic Mapping, Event-driven synchronization, Links to USU Ticket and back to Jira
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We our happy to offer you our expertise in the field of IT Service Management.
CMDB, Change Management, Problem Management, Incident Management, Service Reqeust Management
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We build tailored applications right according your needs.
Technologies: USU Valuemation, USU Orchestra, Atlassian (Jira, Confluence, etc.), Python, Java, JavaScript
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Are you going to improve you IT Business Processes?
Do you want to know which tool fits the best you requirements?
We have experience from various projects and are ready to share it with you.
We will build tailored applications right according your needs.
Technologies: USU Valuemation, Python
Become an expert! We are open to share our knowledge with you and teach you all the tricks which you need to develop on platforms we know.
We can also train your end users to work with you application.
USU Service Management (Valuemation)
USU Orchestra
Atlassian (Jira, Confluence, etc.)
Python, Java, JavaScript
BPMN, Web Services, Integrations
Integration between USU Service Management (Valuemation) and Jira. Synchronization of Jira Issues and USU Tickets.
The definition of the Field mappings and Events are configurable on both sides Jira and USU.
Automatic Event-driven synchronization. JQL Conditions could be used to limit the Events e. g. only for specific Issue Types.
The synchronized Issues und USU Tickets have links to access their counterparts.
Synchronize Jira Issues with USU Tickets in both directions The synchronization can be event-driven (e.g. when an Issue is created) or manual (by clicking on the button Sync with USU). The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields. The events can be extended by a JQL Condition. It is useful when you want to synchronize only some Issues (e.g. with specific Issue Type). The default configuration covers Issues, Comments and Attachments. The Connector contains Logging which is available directly via the Jira GUI. The Connector has two parts: the Jira Plugin and Customization for USU Service Management. The USU Part will be provided by Sykora IT. You can start with the out of the box configuration, but we highly recommend getting in touch with us to find the best solution for your environment. With the synchronization you will save time and money by avoiding duplicate inserting of the same data in Jira and USU.
See the Product page for mor information (will be available after approval). Presentation EULA(End User License Agreement) Data Protection and Privacy Policy Documentation Case Study Incident Management Case Study Incident Management with Project synchronization Case Study Change Management
Sýkora IT s.r.o.
Veletržní 716/13, 603 00 Brno-střed
Czech Republic
+420 608 031 240
IČ: 06195563, DIČ: CZ06195563
