Integration between USU Service Management (Valuemation) and Jira, synchronize Jira Issues with USU Tickets.
Dynamic Mapping, Event-driven synchronization, Links to USU Ticket and back to Jira
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Integration between USU Service Management (Valuemation) and 4me, Automatic synchronization of 4me Tickets and USU Tickets
Dynamic Mapping, Event-driven synchronization, Automatic 4me Webhook verification
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We are happy to offer you our expertise in the field of IT Service Management.
CMDB, Change Management, Problem Management, Incident Management, Service Request Management
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We build tailored applications right according your needs.
Technologies: USU Valuemation, USU Orchestra, Atlassian (Jira, Confluence, etc.), Python, Java, JavaScript
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Are you going to improve your IT Business Processes?
Do you want to know which tool fits the best your requirements?
We have experience from various projects and are ready to share it with you.
We will build tailored applications right according to your needs.
Technologies: USU Valuemation, Python
Become an expert! We are open to share our knowledge with you and teach you all the tricks needed to develop on platforms we know.
We can also train your end users to work with your application.
USU Service Management (Valuemation)
USU Orchestra
Atlassian Jira (Cloud, Data Center)
Atlassian Confluence
Python, Java, JavaScript
BPMN, Web Services, Integrations
Integration between USU Service Management (Valuemation) and Jira. Synchronization of Jira Issues and USU Tickets.
The definition of the Field mappings and Events are configurable on both sides Jira and USU.
Automatic Event-driven synchronization. JQL Conditions could be used to limit the Events e. g. only for specific Issue Types.
The synchronized Issues und USU Tickets have links to access their counterparts.
Synchronize Jira Issues with USU Tickets in both directions The synchronization can be event-driven (e.g. when an Issue is created) or manual (by clicking on the button Sync with USU). The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields. The events can be extended by a JQL Condition. It is useful when you want to synchronize only some Issues (e.g. with specific Issue Type). The default configuration covers Issues, Comments and Attachments. The Connector contains Logging which is available directly via the Jira GUI. The Connector has two parts: the Jira Plugin and Customization for USU Service Management. The USU Part will be provided by Sykora IT. You can start with the out of the box configuration, but we highly recommend getting in touch with us to find the best solution for your environment. With the synchronization you will save time and money by avoiding duplicate inserting of the same data in Jira and USU.
See the Product page for more information. Presentation EULA(End User License Agreement) Data Protection and Privacy Policy Documentation Case Study Incident Management Case Study Incident Management with Project synchronization Case Study Change Management
Integration between Jira and USU Knowledge Center.
Search for Knowledge Center Documents directly from Jira. Links from Jira Issues to Knowldege Center Documents. Create Knowledge Center Documents directly from a Jira Issue. Fast and easy configuration.
See the Product page for more information. EULA(End User License Agreement) Data Protection and Privacy Policy Documentation
Integration between USU Service Management (Valuemation) and 4me. Automatic synchronization of 4me Tickets and USU Tickets.
The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields.
Event-driven synchronization (for example when an 4me Ticket is created) or manual by clicking on the button in USM “Send to 4me”.
Synchronization of 4me Tickets with USU Tickets in both directions.
Synchronization of 4me Tickets with USU Tickets in both directions. The synchronization can be event-driven (for example when an 4me Ticket is created) or manual (by clicking on the button in USM “Send to 4me”). The Field mapping is dynamically configurable. You can change the default mapping and extend it with your custom fields. The default configuration covers Tickets, Ticket Descriptions / Notes and Attachments. The Connector has two parts: USU Orchestra Scenario and Customization for USU Service Management. With the synchronization you will save time and money by avoiding duplicate inserting of the same data in 4me and USU. Automatic 4me Webhook verification.
Sýkora IT s.r.o.
Veletržní 716/13, 603 00 Brno-střed
Czech Republic
+420 608 031 240
IČ: 06195563, DIČ: CZ06195563
