Migrating to Jira Service Management: Challenges and Best Practices
Migrating to Jira Service Management: Challenges and Best Practices Why Migrating to Jira Service Management Is More Than a Data Import Organizations modernizing their IT Service Management (ITSM) landscape increasingly choose Jira Service Management (JSM) as their strategic platform. Whether the source system is USU Service Management (USM), Redmine, ServiceNow, Matrix42, Ivanti, BMC Remedy, or another […]
Digital services under EU scrutiny
Digital Services Regulation: a regulation that is often forgotten Recently, there has been virtually no talk of anything other than the NIS2 directive and the new law on cyber security. Companies are intensively discussing whether they will fall under the new regulation, under what regime and what obligations will arise for them. What is less well known is […]
Jira Time Tracking with Tempo Timesheets
A complete solution for time, budgets, and project control in Atlassian Track your time directly in Jira If your organization already uses Atlassian Jira for managing work, projects, or service delivery, it makes little sense to track time in a separate system. Many companies still rely on disconnected tools for time tracking, reporting, and financial control. […]
How Jira, Confluence, and AI Are Transforming Collaboration in Manufacturing Companies
Manufacturing companies today operate in increasingly complex environments. Product development is no longerf a linear process. It requires close collaboration between hardware and software teams, production, and business functions such as sales and marketing. At the same time, many organizations still rely on a mix of disconnected tools. Spreadsheets are used for planning, emails for communication, and […]
Cybersecurity regulations: the role of ITSM in DORA and NIS2
Regulations in the field of cybersecurity, especially DORA and NIS2, affect a wide range of organizations. The first step in achieving compliance is typically a gap analysis, which helps assess the current state and identify the measures required to meet regulatory requirements. Let us take a closer look at the key requirements of DORA and NIS2, their connection […]
Connecting USM to Jira
We would like to share our experience connecting USM (USU Service Management) with Jira. Introduction USU Service Management (USM) is an IT Service Management (ITSM) software solution developed by the German company USU. It supports ITSM processes, Service Desk operations, and more. The platform is highly customizable and can handle complex workflows, which can be […]
Stop Churn Before It Starts: Predict, Prioritize, and Retain Your Energy Customers
A smarter way to protect energy customer relationships Keeping customers is cheaper than winning them back — and for energy distributors, even a small drop in churn can protect millions in recurring revenue. Churn prediction helps you spot which customers are quietly drifting away long before they actually switch provider, giving your teams time to act […]
AI Screenshots Insights for Jira vs Rovo OCR capabilities
OCR Rovo Capabilities: From Smart Chat to Full Automation When working with Rovo and AI capabilities in Atlassian tools, image understanding plays a key role in how efficiently teams can extract and use information. Today, we’re looking at the differences between how Rovo and our app AI Screenshot Insights for Jira handle OCR (optical character recognition) […]
AI Vibe Coding
AI Vibe Coding: Speed vs Control Real-world experience with AI coding assistants At our company, we’ve been experimenting with this style of development. I wanted to share my own experience — where it works well, where it struggles. Rapid prototyping and production challenges When vibe coding works, it feels almost magical: the AI knows the project […]