{"id":8513,"date":"2026-06-19T09:51:35","date_gmt":"2026-06-19T07:51:35","guid":{"rendered":"https:\/\/www.sykorait.com\/migrace-do-jira-service-managementu-vyzvy-a-osvedcene-postupy\/"},"modified":"2026-07-03T09:59:27","modified_gmt":"2026-07-03T07:59:27","slug":"migrace-do-jira-service-managementu-vyzvy-a-osvedcene-postupy","status":"publish","type":"post","link":"https:\/\/www.sykorait.com\/cs\/migrace-do-jira-service-managementu-vyzvy-a-osvedcene-postupy\/","title":{"rendered":"Migrace do Jira Service Managementu: V\u00fdzvy a&nbsp;osv\u011bd\u010den\u00e9 postupy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8513\" class=\"elementor elementor-8513 elementor-8445\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eff141 e-flex e-con-boxed e-con e-parent\" data-id=\"3eff141\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-549b7aa e-flex e-con-boxed e-con e-child\" data-id=\"549b7aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c490d6 elementor-widget elementor-widget-heading\" data-id=\"8c490d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Migrace do Jira Service Managementu: V\u00fdzvy a&nbsp;osv\u011bd\u010den\u00e9 postupy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e48c26 e-flex e-con-boxed e-con e-parent\" data-id=\"5e48c26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-826f5c9 elementor-widget elementor-widget-post-info\" data-id=\"826f5c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-117b676 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.sykorait.com\/cs\/2026\/06\/19\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>19 \u010dervna, 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d61a11 e-grid e-con-full e-con e-child\" data-id=\"9d61a11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-deaa0b8 e-con-full e-flex e-con e-child\" data-id=\"deaa0b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d47f4a5 elementor-widget elementor-widget-text-editor\" data-id=\"d47f4a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Pro\u010d je p\u0159echod na Jira Service Management v\u00edc ne\u017e jen import dat<\/h2>\n<p>Organizace, kter\u00e9 modernizuj\u00ed sv\u00e9 prost\u0159ed\u00ed pro spr\u00e1vu IT slu\u017eeb (ITSM), si jako strategickou platformu st\u00e1le \u010dast\u011bji vol\u00ed Jira Service Management (JSM). A\u0165 u\u017e je zdrojov\u00fdm syst\u00e9mem USU Service Management (USM), Redmine, ServiceNow, Matrix42, Ivanti, BMC Remedy nebo jin\u00e9 \u0159e\u0161en\u00ed ITSM, jedna v\u00fdzva z\u016fst\u00e1v\u00e1 stejn\u00e1: migrace velk\u00e9ho mno\u017estv\u00ed ticket\u016f a&nbsp;souvisej\u00edc\u00edch dat bez naru\u0161en\u00ed provozn\u00edch \u010dinnost\u00ed. <\/p>\n<p>Na prvn\u00ed pohled se migrace ticket\u016f m\u016f\u017ee jevit jako jednoduch\u00e1 z\u00e1le\u017eitost. Sta\u010d\u00ed exportovat data z&nbsp;jednoho syst\u00e9mu, importovat je do druh\u00e9ho a&nbsp;pokra\u010dovat v&nbsp;pr\u00e1ci. Ve skute\u010dnosti jsou v\u0161ak \u00fasp\u011b\u0161n\u00e9 migra\u010dn\u00ed projekty v&nbsp;oblasti ITSM podstatn\u011b slo\u017eit\u011bj\u0161\u00ed. Ticket je pouze jednou \u010d\u00e1st\u00ed cel\u00e9ho procesu. Organizace mus\u00ed zachovat tak\u00e9 koment\u00e1\u0159e, p\u0159\u00edlohy, pracovn\u00ed postupy, odkazy na u\u017eivatele, vztahy k&nbsp;aktiv\u016fm, propojen\u00ed mezi tickety a&nbsp;historick\u00fd kontext.    <\/p>\n<p>Migrace platforem pro spr\u00e1vu slu\u017eeb je \u010dasto projektem, kter\u00fd se uskute\u010d\u0148uje jednou za deset let. Aby se v\u0161e poda\u0159ilo, je zapot\u0159eb\u00ed pe\u010dliv\u00e9 pl\u00e1nov\u00e1n\u00ed, jasn\u00e1 migra\u010dn\u00ed strategie a&nbsp;n\u00e1stroje, kter\u00e9 dok\u00e1\u017eou splnit jak technick\u00e9, tak obchodn\u00ed po\u017eadavky. <\/p>\n<h2>Pro\u010d jsou migrace v&nbsp;oblasti ITSM slo\u017eit\u011bj\u0161\u00ed, ne\u017e se o\u010dek\u00e1valo<\/h2>\n<p>V\u011bt\u0161ina platforem ITSM se vyv\u00edjela v&nbsp;pr\u016fb\u011bhu mnoha let. B\u011bhem t\u00e9to doby organizace p\u0159izp\u016fsobuj\u00ed pracovn\u00ed postupy, p\u0159id\u00e1vaj\u00ed pole, integruj\u00ed datab\u00e1ze CMDB, definuj\u00ed schvalovac\u00ed procesy a&nbsp;shroma\u017e\u010fuj\u00ed obrovsk\u00e9 mno\u017estv\u00ed historick\u00fdch \u00fadaj\u016f o&nbsp;tiketech. <\/p>\n<p>Migra\u010dn\u00ed projekt se obvykle mus\u00ed<span style=\"background-color: transparent;\">zab\u00fdvat z\u00e1znamy o&nbsp;l\u00edstc\u00edch a&nbsp;metadaty<\/span><\/p>\n<ul>\n<li>\n<p>Koment\u00e1\u0159e a&nbsp;historie komunikace<\/p>\n<\/li>\n<li>\n<p>P\u0159\u00edlohy a&nbsp;vlo\u017een\u00e9 obr\u00e1zky<\/p>\n<\/li>\n<li>\n<p>\u00dadaje o&nbsp;u\u017eivateli a&nbsp;informace o&nbsp;autorovi zpr\u00e1vy<\/p>\n<\/li>\n<li>\n<p>Vztahy mezi aktivy a&nbsp;konfigura\u010dn\u00edmi polo\u017ekami<\/p>\n<\/li>\n<li>\n<p>Odkazy na l\u00edstky a&nbsp;z\u00e1vislosti<\/p>\n<\/li>\n<li>\n<p>Stavy a&nbsp;p\u0159echody v&nbsp;pracovn\u00edm postupu<\/p>\n<\/li>\n<li>\n<p>Vlastn\u00ed pole a&nbsp;datov\u00e9 struktury specifick\u00e9 pro danou firmu<\/p>\n<\/li>\n<\/ul>\n<p>P\u0159i migraci ze syst\u00e9m\u016f, jako jsou USM, Redmine, ServiceNow nebo jin\u00e9 podnikov\u00e9 platformy ITSM, je \u010dasto nutn\u00e9 tyto prvky nejprve namapovat a&nbsp;p\u0159ev\u00e9st, ne\u017e je bude mo\u017en\u00e9 importovat do Jira Service Management.<\/p>\n<h2>V\u00fdzva spojen\u00e1 s&nbsp;rozsahem<\/h2>\n<p>Migra\u010dn\u00ed projekty \u010dasto za\u010d\u00ednaj\u00ed s&nbsp;odhadem n\u011bkolika tis\u00edc z\u00e1znam\u016f, av\u0161ak b\u011bhem anal\u00fdzy se uk\u00e1\u017ee, \u017ee datov\u00e9 sady jsou podstatn\u011b rozs\u00e1hlej\u0161\u00ed.<\/p>\n<p>V podnikov\u00e9m prost\u0159ed\u00ed nen\u00ed neobvykl\u00e9 setkat se s:<\/p>\n<ul>\n<li>\n<p>Des\u00edtky tis\u00edc vstupenek<\/p>\n<\/li>\n<li>\n<p>Stovky tis\u00edc koment\u00e1\u0159\u016f<\/p>\n<\/li>\n<li>\n<p>Rozs\u00e1hl\u00e9 \u00falo\u017ei\u0161t\u011b p\u0159\u00edloh<\/p>\n<\/li>\n<li>\n<p>Slo\u017eit\u00e9 vztahy mezi l\u00edstky a&nbsp;majetkem<\/p>\n<\/li>\n<\/ul>\n<p>Samotn\u00fd objem nemus\u00ed b\u00fdt nutn\u011b nejv\u011bt\u0161\u00ed v\u00fdzvou. Skute\u010dn\u00e1 obt\u00ed\u017e spo\u010d\u00edv\u00e1 v&nbsp;p\u0159esunu velk\u00fdch objem\u016f dat v&nbsp;r\u00e1mci p\u0159ijateln\u00fdch term\u00edn\u016f projektu p\u0159i zachov\u00e1n\u00ed kvality a&nbsp;sledovatelnosti dat. <\/p>\n<p>Nap\u0159\u00edklad:<\/p>\n<ul>\n<li>\n<p>Koment\u00e1\u0159e \u010dasto vy\u017eaduj\u00ed individu\u00e1ln\u00ed zpracov\u00e1n\u00ed.<\/p>\n<\/li>\n<li>\n<p>P\u0159\u00edlohy se nahr\u00e1vaj\u00ed odd\u011blen\u011b od \u00fakol\u016f.<\/p>\n<\/li>\n<li>\n<p>Obsah ve form\u00e1tu RTF je nutn\u00e9 p\u0159ev\u00e9st do form\u00e1t\u016f podporovan\u00fdch spole\u010dnost\u00ed Atlassian.<\/p>\n<\/li>\n<li>\n<p>Vlo\u017een\u00e9 obr\u00e1zky \u010dasto vy\u017eaduj\u00ed extrakci, nahr\u00e1n\u00ed a&nbsp;zm\u011bnu odkaz\u016f.<\/p>\n<\/li>\n<li>\n<p>Je nutn\u00e9 dodr\u017eovat limity API, aby nedo\u0161lo k&nbsp;omezen\u00ed p\u0159enosu dat.<\/p>\n<\/li>\n<\/ul>\n<p>Bez promy\u0161len\u00e9 migra\u010dn\u00ed strategie mohou i&nbsp;technicky \u00fasp\u011b\u0161n\u00e9 migrace trvat mnohem d\u00e9le, ne\u017e se o\u010dek\u00e1valo.<\/p>\n<h2>Migrace z&nbsp;USM do Jira Service Management<\/h2>\n<p>Jedn\u00edm z&nbsp;nej\u010dast\u011bj\u0161\u00edch sc\u00e9n\u00e1\u0159\u016f migrace je p\u0159echod ze syst\u00e9mu <a href=\"https:\/\/www.sykorait.com\/cs\/integrace-a-migrace-dat\/\">USU Service Management (USM) na Jira Service Management.<\/a><\/p>\n<p>Prost\u0159ed\u00ed USM \u010dasto obsahuj\u00ed:<\/p>\n<ul>\n<li>\n<p>Z\u00e1znamy o&nbsp;incidentech<\/p>\n<\/li>\n<li>\n<p>\u017d\u00e1dosti o&nbsp;slu\u017eby<\/p>\n<\/li>\n<li>\n<p>Zm\u011bnit z\u00e1znamy<\/p>\n<\/li>\n<li>\n<p>Vztahy mezi aktivy a&nbsp;konfigura\u010dn\u00edmi polo\u017ekami<\/p>\n<\/li>\n<li>\n<p>Podrobn\u00e9 p\u0159ehledy o&nbsp;zakoupen\u00fdch vstupenk\u00e1ch<\/p>\n<\/li>\n<li>\n<p>Vlastn\u00ed pracovn\u00ed postupy a&nbsp;obchodn\u00ed procesy<\/p>\n<\/li>\n<\/ul>\n<p>\u00dasp\u011b\u0161n\u00e1 migrace vy\u017eaduje v\u00edce ne\u017e pouh\u00e9 p\u0159esunut\u00ed l\u00edstk\u016f. Organizace obvykle cht\u011bj\u00ed zachovat: <\/p>\n<ul>\n<li>\n<p>\u010c\u00edsla p\u016fvodn\u00edch j\u00edzdenek<\/p>\n<\/li>\n<li>\n<p>Popisy ticket\u016f a&nbsp;historie komunikace<\/p>\n<\/li>\n<li>\n<p>P\u0159\u00edlohy<\/p>\n<\/li>\n<li>\n<p>Vztahy s&nbsp;u\u017eivateli<\/p>\n<\/li>\n<li>\n<p>Odkazy na aktiva<\/p>\n<\/li>\n<li>\n<p>Auditovatelnost a&nbsp;sledovatelnost<\/p>\n<\/li>\n<\/ul>\n<p>V mnoha p\u0159\u00edpadech je zachov\u00e1n\u00ed p\u0159i\u0159azen\u00ed mezi p\u016fvodn\u00edmi identifik\u00e1tory USM a&nbsp;nov\u011b vytvo\u0159en\u00fdmi \u00fakoly v&nbsp;Jira nezbytn\u00e9 z&nbsp;hlediska dodr\u017eov\u00e1n\u00ed p\u0159edpis\u016f, vykazov\u00e1n\u00ed a&nbsp;budouc\u00edch audit\u016f.<\/p>\n<p>Pro organizace, kter\u00e9 ji\u017e vyu\u017e\u00edvaj\u00ed integraci mezi USM a&nbsp;Jira, m\u016f\u017ee st\u00e1vaj\u00edc\u00ed propojen\u00ed v\u00fdrazn\u011b zjednodu\u0161it migra\u010dn\u00ed projekty. <strong><a href=\"https:\/\/marketplace.atlassian.com\/apps\/1224846\/usu-service-management-connector-for-jira?hosting=cloud&#038;tab=overview\" target=\"_blank\" rel=\"noopener\">USU Service Management Connector pro Jira<\/a><\/strong> m\u016f\u017ee slou\u017eit jako z\u00e1klad pro migra\u010dn\u00ed pracovn\u00ed postupy, pom\u00e1h\u00e1 p\u0159i p\u0159enosu dat o&nbsp;tiketech, udr\u017euje odkazy mezi syst\u00e9my a&nbsp;podporuje sledov\u00e1n\u00ed migrace. Zat\u00edmco rozs\u00e1hl\u00e9 migrace obvykle vy\u017eaduj\u00ed dodate\u010dnou transforma\u010dn\u00ed a&nbsp;koordina\u010dn\u00ed logiku, vyu\u017eit\u00ed st\u00e1vaj\u00edc\u00ed integra\u010dn\u00ed vrstvy m\u016f\u017ee podstatn\u011b sn\u00ed\u017eit n\u00e1ro\u010dnost implementace i&nbsp;rizika.  <\/p>\n<h2>Skute\u010dn\u00e1 v\u00fdzva: rychlost migrace a&nbsp;doba p\u0159echodu<\/h2>\n<p>Mapov\u00e1n\u00ed pol\u00ed, mapov\u00e1n\u00ed pracovn\u00edch postup\u016f a&nbsp;transformace dat jsou d\u016fle\u017eit\u00fdmi sou\u010d\u00e1stmi ka\u017ed\u00e9ho migra\u010dn\u00edho projektu. V&nbsp;p\u0159\u00edpad\u011b rozs\u00e1hl\u00fdch migrac\u00ed v&nbsp;oblasti ITSM v\u0161ak m\u00e1lokdy p\u0159edstavuj\u00ed nejv\u011bt\u0161\u00ed riziko. <\/p>\n<p>Skute\u010dnou v\u00fdzvou je \u010dasto \u010das, kter\u00fd je t\u0159eba na p\u0159esun dat.<\/p>\n<p>Modern\u00ed prost\u0159ed\u00ed servisn\u00edho st\u0159ediska m\u016f\u017ee obsahovat des\u00edtky tis\u00edc ticket\u016f, stovky tis\u00edc koment\u00e1\u0159\u016f a&nbsp;velk\u00e9 objemy p\u0159\u00edloh. A\u010dkoli lze pravidla mapov\u00e1n\u00ed obvykle definovat a&nbsp;otestovat p\u0159edem, samotn\u00fd p\u0159enos dat je omezen limity API, re\u017eijn\u00edmi n\u00e1klady na zpracov\u00e1n\u00ed a&nbsp;slo\u017eitost\u00ed zachov\u00e1n\u00ed historie ticket\u016f. <\/p>\n<p>To nab\u00fdv\u00e1 na v\u00fdznamu zejm\u00e9na p\u0159i migraci na Jira Cloud, kde se tikety, koment\u00e1\u0159e, p\u0159\u00edlohy a&nbsp;souvisej\u00edc\u00ed objekty \u010dasto zpracov\u00e1vaj\u00ed odd\u011blen\u011b. S&nbsp;rostouc\u00edm objemem dat se m\u016f\u017ee doba migrace v\u00fdrazn\u011b prodlou\u017eit. <\/p>\n<p>Tento dopad je nejviditeln\u011bj\u0161\u00ed b\u011bhem p\u0159esunu aktivn\u00edch l\u00edstk\u016f.<\/p>\n<h3>Historick\u00e9 vs. aktivn\u00ed l\u00edstky<\/h3>\n<p>Historick\u00e9 nebo uzav\u0159en\u00e9 tikety lze \u010dasto migrovat postupn\u011b v&nbsp;pr\u016fb\u011bhu n\u011bkolika dn\u016f \u010di t\u00fddn\u016f p\u0159ed fin\u00e1ln\u00edm spu\u0161t\u011bn\u00edm. Jeliko\u017e se tyto tikety ji\u017e aktivn\u011b nem\u011bn\u00ed, lze je p\u0159en\u00e1\u0161et v&nbsp;d\u00e1vk\u00e1ch, ani\u017e by to m\u011blo dopad na ka\u017edodenn\u00ed provoz. <\/p>\n<p>Otev\u0159en\u00e9 l\u00edstky jsou jin\u00e9.<\/p>\n<p>V ur\u010dit\u00e9m okam\u017eiku mus\u00ed u\u017eivatel\u00e9 p\u0159estat pracovat ve star\u00e9m syst\u00e9mu a&nbsp;za\u010d\u00edt pracovat v\u00fdhradn\u011b v&nbsp;Jira Service Management. K&nbsp;tomu je nutn\u00e9 v\u0161echny aktivn\u00ed tikety p\u0159ev\u00e9st v&nbsp;r\u00e1mci stanoven\u00e9ho \u00fadr\u017ebov\u00e9ho okna a&nbsp;ov\u011b\u0159it je, ne\u017e u\u017eivatel\u00e9 z\u00edskaj\u00ed p\u0159\u00edstup k&nbsp;nov\u00e9 platform\u011b. <\/p>\n<p>Z toho vypl\u00fdv\u00e1 z\u00e1sadn\u00ed po\u017eadavek:<\/p>\n<blockquote>\n<p>Migrace aktivn\u00edch ticket\u016f mus\u00ed b\u00fdt dokon\u010dena dostate\u010dn\u011b rychle, aby bylo mo\u017en\u00e9 zajistit hladk\u00fd p\u0159echod ze star\u00e9ho syst\u00e9mu na Jira Service Management.<\/p>\n<\/blockquote>\n<p>Pokud migrace trv\u00e1 p\u0159\u00edli\u0161 dlouho, organizace stoj\u00ed p\u0159ed obt\u00ed\u017en\u00fdmi rozhodnut\u00edmi:<\/p>\n<ul>\n<li>\n<p>Prodlou\u017eit \u010dasov\u00e9 okno pro \u00fadr\u017ebu<\/p>\n<\/li>\n<li>\n<p>Zmrazit zm\u011bny ve zdrojov\u00e9m syst\u00e9mu na del\u0161\u00ed dobu<\/p>\n<\/li>\n<li>\n<p>P\u0159ij\u00edmat ne\u00fapln\u00e1 data b\u011bhem uveden\u00ed do provozu<\/p>\n<\/li>\n<li>\n<p>Zav\u00e9st komplexn\u00ed synchroniza\u010dn\u00ed mechanismy mezi syst\u00e9my<\/p>\n<\/li>\n<\/ul>\n<p>Z tohoto d\u016fvodu jsou v\u00fdkon migrace a&nbsp;propustnost \u010dasto d\u016fle\u017eit\u011bj\u0161\u00ed ne\u017e samotn\u00e9 mapov\u00e1n\u00ed pol\u00ed.<\/p>\n<h2>Optimalizace migrace sn\u00ed\u017een\u00edm objemu dat<\/h2>\n<p>P\u0159i diskusi o&nbsp;v\u00fdkonu migrace je prvn\u00edm instinktivn\u00edm krokem \u010dasto hled\u00e1n\u00ed technick\u00fdch optimalizac\u00ed. Jedn\u00edm z&nbsp;nej\u00fa\u010dinn\u011bj\u0161\u00edch zp\u016fsob\u016f, jak zkr\u00e1tit dobu trv\u00e1n\u00ed migrace, je v\u0161ak sn\u00ed\u017een\u00ed objemu dat, kter\u00e1 je t\u0159eba p\u0159en\u00e9st. <\/p>\n<p>Ne ka\u017ed\u00e1 historick\u00e1 informace m\u00e1 stejnou obchodn\u00ed hodnotu.<\/p>\n<p>Mnoh\u00e1 prost\u0159ed\u00ed ITSM obsahuj\u00ed obsah generovan\u00fd automaticky v&nbsp;pr\u016fb\u011bhu let, duplicitn\u00ed informace, aktualizace stavu, protokoly ozn\u00e1men\u00ed a&nbsp;dal\u0161\u00ed z\u00e1znamy, kter\u00e9 po migraci ji\u017e nemus\u00ed b\u00fdt pro ka\u017edodenn\u00ed provoz relevantn\u00ed.<\/p>\n<p>P\u0159ed migrac\u00ed rozs\u00e1hl\u00fdch datov\u00fdch sad by organizace m\u011bly posoudit, kter\u00e9 informace jsou v&nbsp;c\u00edlov\u00e9m syst\u00e9mu skute\u010dn\u011b pot\u0159ebn\u00e9.<\/p>\n<p>Mezi p\u0159\u00edklady pat\u0159\u00ed:<\/p>\n<ul>\n<li>\n<p>Automaticky generovan\u00e9 aktualizace stavu<\/p>\n<\/li>\n<li>\n<p>Protokoly o&nbsp;ozn\u00e1men\u00edch a&nbsp;zpracov\u00e1n\u00ed e-mail\u016f<\/p>\n<\/li>\n<li>\n<p>Koment\u00e1\u0159e generovan\u00e9 syst\u00e9mem<\/p>\n<\/li>\n<li>\n<p>Duplicitn\u00ed informace ulo\u017een\u00e9 na v\u00edce m\u00edstech<\/p>\n<\/li>\n<li>\n<p>Historick\u00e1 data s&nbsp;mal\u00fdm praktick\u00fdm v\u00fdznamem<\/p>\n<\/li>\n<\/ul>\n<p>V n\u011bkter\u00fdch p\u0159\u00edpadech lze v\u00edce koment\u00e1\u0159\u016f slou\u010dit do jedin\u00e9ho souhrnn\u00e9ho z\u00e1znamu, kter\u00fd zachov\u00e1v\u00e1 d\u016fle\u017eit\u00fd kontext a&nbsp;z\u00e1rove\u0148 v\u00fdrazn\u011b sni\u017euje po\u010det z\u00e1znam\u016f, kter\u00e9 je t\u0159eba migrovat.<\/p>\n<p>Organizace se tak\u00e9 mohou rozhodnout uplat\u0148ovat r\u016fzn\u00e9 \u00farovn\u011b p\u0159esnosti migrace v&nbsp;z\u00e1vislosti na typu nebo st\u00e1\u0159\u00ed tiketu. Nap\u0159\u00edklad: <\/p>\n<ul>\n<li>\n<p>U aktivn\u00edch ticket\u016f m\u016f\u017ee b\u00fdt vy\u017eadov\u00e1na kompletn\u00ed historie, p\u0159\u00edlohy a&nbsp;podrobn\u00e9 koment\u00e1\u0159e.<\/p>\n<\/li>\n<li>\n<p>Ned\u00e1vno uzav\u0159en\u00e9 tikety mohou vy\u017eadovat zjednodu\u0161enou historii koment\u00e1\u0159\u016f.<\/p>\n<\/li>\n<li>\n<p>U star\u0161\u00edch ticket\u016f m\u016f\u017ee b\u00fdt vy\u017eadov\u00e1no pouze zad\u00e1n\u00ed kl\u00ed\u010dov\u00fdch informac\u00ed a&nbsp;p\u0159ilo\u017een\u00ed p\u0159\u00edloh.<\/p>\n<\/li>\n<li>\n<p>Archivovan\u00e9 l\u00edstky mohou b\u00fdt v&nbsp;zdrojov\u00e9m syst\u00e9mu uchov\u00e1v\u00e1ny z&nbsp;d\u016fvodu dodr\u017eov\u00e1n\u00ed p\u0159edpis\u016f a&nbsp;nemus\u00ed b\u00fdt v\u016fbec migrov\u00e1ny.<\/p>\n<\/li>\n<\/ul>\n<p>Sn\u00ed\u017een\u00ed objemu dat nejen zkracuje dobu migrace, ale m\u016f\u017ee tak\u00e9 zjednodu\u0161it ov\u011b\u0159ov\u00e1n\u00ed, sn\u00ed\u017eit rizika spojen\u00e1 s&nbsp;migrac\u00ed a&nbsp;p\u0159isp\u011bt k&nbsp;zaji\u0161t\u011bn\u00ed toho, aby bylo mo\u017en\u00e9 aktivn\u00ed l\u00edstky p\u0159ev\u00e9st v&nbsp;r\u00e1mci dostupn\u00e9ho \u00fadr\u017ebov\u00e9ho okna.<\/p>\n<h2>Koment\u00e1\u0159e, p\u0159\u00edlohy a&nbsp;form\u00e1tovan\u00fd obsah<\/h2>\n<p>Jedn\u00edm z&nbsp;nej\u010dast\u011bji podce\u0148ovan\u00fdch aspekt\u016f migra\u010dn\u00edch projekt\u016f je n\u00e1ro\u010dnost p\u0159esunu historie l\u00edstk\u016f.<\/p>\n<p>L\u00edstek se m\u00e1lokdy skl\u00e1d\u00e1 pouze ze shrnut\u00ed a&nbsp;popisu.<\/p>\n<p>\u010casto obsahuje:<\/p>\n<ul>\n<li>\n<p>Des\u00edtky koment\u00e1\u0159\u016f<\/p>\n<\/li>\n<li>\n<p>Sn\u00edmky obrazovky<\/p>\n<\/li>\n<li>\n<p>Protokolov\u00e9 soubory<\/p>\n<\/li>\n<li>\n<p>Dokumenty<\/p>\n<\/li>\n<li>\n<p>Vlo\u017een\u00e9 obr\u00e1zky<\/p>\n<\/li>\n<li>\n<p>E-mailov\u00e1 korespondence<\/p>\n<\/li>\n<\/ul>\n<p>Obsah ve form\u00e1tu RTF je \u010dasto nutn\u00e9 p\u0159ev\u00e9st do form\u00e1tu dokument\u016f spole\u010dnosti Atlassian tak, aby z\u016fstala zachov\u00e1na \u010ditelnost.<\/p>\n<p>Zvl\u00e1\u0161tn\u00ed zach\u00e1zen\u00ed je \u010dasto nutn\u00e9 u:<\/p>\n<ul>\n<li>\n<p>Vlo\u017een\u00e9 sn\u00edmky obrazovky<\/p>\n<\/li>\n<li>\n<p>Obr\u00e1zky v&nbsp;textu<\/p>\n<\/li>\n<li>\n<p>Star\u0161\u00ed form\u00e1tov\u00e1n\u00ed HTML<\/p>\n<\/li>\n<li>\n<p>Vlastn\u00ed form\u00e1tovac\u00ed standardy<\/p>\n<\/li>\n<\/ul>\n<p>Pr\u00e1v\u011b v&nbsp;tomto bod\u011b obvykle nar\u00e1\u017eej\u00ed na sv\u00e9 limity b\u011b\u017en\u00e9 importy soubor\u016f CSV.<\/p>\n<h2>Pro\u010d standardn\u00ed n\u00e1stroje pro import ne v\u017edy posta\u010duj\u00ed<\/h2>\n<p>Organizace se \u010dasto ptaj\u00ed, zda jsou nativn\u00ed importn\u00ed mechanismy Jiry dosta\u010duj\u00edc\u00ed.<\/p>\n<p>U jednoduch\u00fdch datov\u00fdch soubor\u016f m\u016f\u017ee b\u00fdt odpov\u011b\u010f ano.<\/p>\n<p>Rozs\u00e1hl\u00e9 migrace v&nbsp;podnikov\u00e9m prost\u0159ed\u00ed v\u0161ak obvykle vy\u017eaduj\u00ed pokro\u010dilej\u0161\u00ed funkce.<\/p>\n<p>Mezi b\u011b\u017en\u00e1 omezen\u00ed standardn\u00edch p\u0159\u00edstup\u016f k&nbsp;importu pat\u0159\u00ed:<\/p>\n<ul>\n<li>\n<p>Omezen\u00e9 mo\u017enosti pr\u00e1ce s&nbsp;p\u0159\u00edlohami<\/p>\n<\/li>\n<li>\n<p>Nen\u00ed mo\u017en\u00e9 uchov\u00e1vat komplexn\u00ed historii vstupenek<\/p>\n<\/li>\n<li>\n<p>Probl\u00e9my s&nbsp;vlo\u017een\u00fdmi obr\u00e1zky<\/p>\n<\/li>\n<li>\n<p>Omezen\u00e1 podpora vztah\u016f mezi aktivy<\/p>\n<\/li>\n<li>\n<p>Ne\u00fapln\u00e9 zpracov\u00e1n\u00ed vlastn\u00edch objekt\u016f<\/p>\n<\/li>\n<li>\n<p>Omezen\u00e1 sledovatelnost p\u0159i opakovan\u00fdch pokusech o&nbsp;migraci<\/p>\n<\/li>\n<\/ul>\n<p>Pr\u00e1v\u011b proto si mnoho podnikov\u00fdch migrac\u00ed vy\u017eaduje specializovan\u00e9 migra\u010dn\u00ed n\u00e1stroje a&nbsp;automatizaci.<\/p>\n<h2>V\u00fdznam testov\u00e1n\u00ed v&nbsp;re\u00e1ln\u00e9m prost\u0159ed\u00ed a&nbsp;validace<\/h2>\n<p>Jedn\u00edm z&nbsp;nej\u00fa\u010dinn\u011bj\u0161\u00edch p\u0159\u00edstup\u016f je zaveden\u00ed mezilehl\u00e9 vrstvy mezi zdrojov\u00fdm syst\u00e9mem a&nbsp;Jirou.<\/p>\n<p>Proces nasazen\u00ed umo\u017e\u0148uje:<\/p>\n<ul>\n<li>\n<p>Ov\u011b\u0159en\u00ed dat<\/p>\n<\/li>\n<li>\n<p>Transformace dat<\/p>\n<\/li>\n<li>\n<p>Sledov\u00e1n\u00ed pokroku<\/p>\n<\/li>\n<li>\n<p>Zpracov\u00e1n\u00ed chyb<\/p>\n<\/li>\n<li>\n<p>Funkce bezpe\u010dn\u00e9ho restartu<\/p>\n<\/li>\n<li>\n<p>Postupn\u00e9 prov\u00e1d\u011bn\u00ed migrace<\/p>\n<\/li>\n<\/ul>\n<p>M\u00edsto p\u0159\u00edm\u00e9ho p\u0159esunu dat ze zdrojov\u00e9ho syst\u00e9mu do Jiry m\u016f\u017ee migra\u010dn\u00ed proces tyto informace p\u0159ed importem ov\u011b\u0159it a&nbsp;p\u0159ipravit.<\/p>\n<p>T\u00edm se v\u00fdrazn\u011b sni\u017euje riziko p\u0159i migraci v\u00fdroby.<\/p>\n<h2>Postupn\u00e1 migrace<\/h2>\n<p>Postupn\u00fd p\u0159echod je \u010dasto nejbezpe\u010dn\u011bj\u0161\u00ed strategi\u00ed.<\/p>\n<h3>F\u00e1ze 1 \u2013 Historick\u00e1 data<\/h3>\n<p>Historick\u00e9 a&nbsp;uzav\u0159en\u00e9 tikety lze p\u0159ev\u00e9st p\u0159edem.<\/p>\n<p>Mezi v\u00fdhody pat\u0159\u00ed:<\/p>\n<ul>\n<li>\n<p>Sn\u00ed\u017een\u00fd p\u0159ep\u00ednac\u00ed tlak<\/p>\n<\/li>\n<li>\n<p>Mo\u017enosti ov\u011b\u0159en\u00ed v&nbsp;ran\u011bj\u0161\u00ed f\u00e1zi<\/p>\n<\/li>\n<li>\n<p>Testov\u00e1n\u00ed v\u00fdkonu<\/p>\n<\/li>\n<li>\n<p>Optimalizace proces\u016f<\/p>\n<\/li>\n<\/ul>\n<p>Jeliko\u017e se tyto l\u00edstky ji\u017e nem\u011bn\u00ed, lze je p\u0159ev\u00e1d\u011bt v&nbsp;del\u0161\u00edm \u010dasov\u00e9m horizontu, ani\u017e by to m\u011blo dopad na chod podniku.<\/p>\n<p>Nab\u00edzej\u00ed tak\u00e9 mo\u017enost optimalizovat rozsah migrace. Organizace mohou posoudit, kter\u00e9 koment\u00e1\u0159e, p\u0159\u00edlohy a&nbsp;historick\u00e9 z\u00e1znamy je skute\u010dn\u011b nutn\u00e9 v&nbsp;Jira Service Management zachovat a&nbsp;kter\u00e9 lze shrnout, slou\u010dit nebo z&nbsp;migrace vylou\u010dit. <\/p>\n<h3>F\u00e1ze 2 \u2013 Aktivn\u00ed l\u00edstky<\/h3>\n<p>Otev\u0159en\u00e9 a&nbsp;aktivn\u011b upravovan\u00e9 tikety se migruj\u00ed b\u011bhem \u0159\u00edzen\u00e9ho \u00fadr\u017ebov\u00e9ho okna.<\/p>\n<p>Tato f\u00e1ze je obvykle nejkriti\u010dt\u011bj\u0161\u00ed \u010d\u00e1st\u00ed projektu, proto\u017ee jakmile bude migrace dokon\u010dena, u\u017eivatel\u00e9 mus\u00ed p\u0159estat pracovat ve star\u00e9m syst\u00e9mu a&nbsp;p\u0159ej\u00edt na Jira Service Management.<\/p>\n<p>Mezi hlavn\u00ed c\u00edle pat\u0159\u00ed:<\/p>\n<ul>\n<li>\n<p>P\u0159enos v\u0161ech aktivn\u00edch ticket\u016f a&nbsp;jejich p\u0159\u00edslu\u0161n\u00e9 historie<\/p>\n<\/li>\n<li>\n<p>Zachov\u00e1n\u00ed p\u0159\u00edloh a&nbsp;koment\u00e1\u0159\u016f relevantn\u00edch pro provoz<\/p>\n<\/li>\n<li>\n<p>Ov\u011b\u0159en\u00ed, zda agenti mohou pokra\u010dovat ve sv\u00e9 pr\u00e1ci v&nbsp;Jira Service Management<\/p>\n<\/li>\n<li>\n<p>Dokon\u010den\u00ed migrace v&nbsp;r\u00e1mci dohodnut\u00e9ho \u00fadr\u017ebov\u00e9ho okna<\/p>\n<\/li>\n<li>\n<p>Proveden\u00ed \u0159\u00edzen\u00e9ho p\u0159echodu na novou v\u00fdrobu<\/p>\n<\/li>\n<\/ul>\n<p>Hlavn\u00edm krit\u00e9riem \u00fasp\u011bchu nen\u00ed samotn\u00e1 migrace, ale schopnost t\u00fdm\u016f servisn\u00edho st\u0159ediska za\u010d\u00edt pracovat v&nbsp;Jira Service Management ihned po p\u0159echodu, ani\u017e by ztratily p\u0159\u00edstup k&nbsp;pot\u0159ebn\u00fdm informac\u00edm.<\/p>\n<p>Odd\u011blen\u00ed historick\u00fdch a&nbsp;aktu\u00e1ln\u00edch dat v\u00fdrazn\u011b sni\u017euje provozn\u00ed riziko a&nbsp;minimalizuje prostoje.<\/p>\n<h2>Na v\u00fdkonu a&nbsp;spolehlivosti z\u00e1le\u017e\u00ed<\/h2>\n<p>P\u0159i rozs\u00e1hl\u00fdch migrac\u00edch nejde jen o&nbsp;p\u0159esun dat.<\/p>\n<p>Mus\u00ed tak\u00e9 spl\u0148ovat n\u00e1sleduj\u00edc\u00ed podm\u00ednky:<\/p>\n<ul>\n<li>\n<p>Spolehliv\u00fd<\/p>\n<\/li>\n<li>\n<p>Opakovateln\u00e9<\/p>\n<\/li>\n<li>\n<p>Podl\u00e9haj\u00edc\u00ed auditu<\/p>\n<\/li>\n<li>\n<p>Obnoviteln\u00e9<\/p>\n<\/li>\n<\/ul>\n<p>Profesion\u00e1ln\u00ed migra\u010dn\u00ed r\u00e1mec by m\u011bl zahrnovat:<\/p>\n<ul>\n<li>\n<p>Vytv\u00e1\u0159en\u00ed kontroln\u00edch bod\u016f<\/p>\n<\/li>\n<li>\n<p>Mechanismy opakov\u00e1n\u00ed pokusu<\/p>\n<\/li>\n<li>\n<p>Mapov\u00e1n\u00ed ID<\/p>\n<\/li>\n<li>\n<p>Sledov\u00e1n\u00ed pokroku<\/p>\n<\/li>\n<li>\n<p>Zaznamen\u00e1v\u00e1n\u00ed chyb<\/p>\n<\/li>\n<li>\n<p>Zpr\u00e1vy o&nbsp;validaci<\/p>\n<\/li>\n<\/ul>\n<p>T\u00edm je zaji\u0161t\u011bno, \u017ee p\u0159eru\u0161en\u00e9 migrace mohou pokra\u010dovat, ani\u017e by doch\u00e1zelo k&nbsp;vytv\u00e1\u0159en\u00ed duplicit nebo nesrovnalost\u00ed.<\/p>\n<h2>Za hranicemi USM: Redmine a&nbsp;dal\u0161\u00ed platformy ITSM<\/h2>\n<p>A\u010dkoli je USM b\u011b\u017en\u00fdm zdrojem migrace, stejn\u00e9 z\u00e1sady plat\u00ed i&nbsp;pro mnoho dal\u0161\u00edch platforem, v\u010detn\u011b:<\/p>\n<ul>\n<li>\n<p>Redmine<\/p>\n<\/li>\n<li>\n<p>ServiceNow<\/p>\n<\/li>\n<li>\n<p>Matrix42<\/p>\n<\/li>\n<li>\n<p>Ivanti<\/p>\n<\/li>\n<li>\n<p>BMC Remedy<\/p>\n<\/li>\n<li>\n<p>Zendesk<\/p>\n<\/li>\n<li>\n<p>Freshservice<\/p>\n<\/li>\n<li>\n<p>\u0158e\u0161en\u00ed pro prodej vstupenek na m\u00edru<\/p>\n<\/li>\n<\/ul>\n<p>Ka\u017ed\u00e1 platforma s&nbsp;sebou p\u0159in\u00e1\u0161\u00ed vlastn\u00ed technick\u00e9 v\u00fdzvy, av\u0161ak hlavn\u00ed probl\u00e9my spojen\u00e9 s&nbsp;migrac\u00ed z\u016fst\u00e1vaj\u00ed stejn\u00e9:<\/p>\n<ul>\n<li>\n<p>Kvalita dat<\/p>\n<\/li>\n<li>\n<p>Zachov\u00e1n\u00ed vztah\u016f<\/p>\n<\/li>\n<li>\n<p>V\u00fdkon p\u0159i migraci<\/p>\n<\/li>\n<li>\n<p>Minimalizace prostoj\u016f<\/p>\n<\/li>\n<li>\n<p>P\u0159\u00edlohy a&nbsp;koment\u00e1\u0159e<\/p>\n<\/li>\n<li>\n<p>Kontinuita provozu<\/p>\n<\/li>\n<\/ul>\n<h2>N\u00e1\u0161 p\u0159\u00edstup<\/h2>\n<p>Ka\u017ed\u00fd migra\u010dn\u00ed projekt je jin\u00fd, ale z\u00e1kladn\u00ed v\u00fdzvy jsou \u010dasto podobn\u00e9. Tyto v\u00fdzvy ch\u00e1peme a&nbsp;vyvinuli jsme praktick\u00e9 p\u0159\u00edstupy k&nbsp;jejich \u0159e\u0161en\u00ed. <\/p>\n<p>N\u00e1\u0161 p\u0159\u00edstup se zam\u011b\u0159uje na:<\/p>\n<ul>\n<li>\n<p>V\u010dasn\u00e1 technick\u00e1 validace prost\u0159ednictv\u00edm koncep\u010dn\u00edch test\u016f migrace<\/p>\n<\/li>\n<li>\n<p>Workshopy zam\u011b\u0159en\u00e9 na podrobnou anal\u00fdzu dat a&nbsp;mapov\u00e1n\u00ed<\/p>\n<\/li>\n<li>\n<p>Automatizovan\u00e9 procesy transformace a&nbsp;migrace<\/p>\n<\/li>\n<li>\n<p>Testovac\u00ed prost\u0159ed\u00ed a&nbsp;spou\u0161t\u011bn\u00ed na z\u00e1klad\u011b kontroln\u00edch bod\u016f<\/p>\n<\/li>\n<li>\n<p>Optimalizace v\u00fdkonu u&nbsp;rozs\u00e1hl\u00fdch datov\u00fdch sad<\/p>\n<\/li>\n<li>\n<p>Inteligentn\u00ed redukce nepodstatn\u00fdch migra\u010dn\u00edch \u00fadaj\u016f<\/p>\n<\/li>\n<li>\n<p>Strategie postupn\u00e9 a&nbsp;f\u00e1zov\u00e9 migrace<\/p>\n<\/li>\n<li>\n<p>Pln\u00e1 sledovatelnost a&nbsp;auditovatelnost v&nbsp;pr\u016fb\u011bhu cel\u00e9ho \u017eivotn\u00edho cyklu migrace<\/p>\n<\/li>\n<\/ul>\n<p>V prost\u0159ed\u00ed USM to m\u016f\u017ee zahrnovat vyu\u017eit\u00ed a&nbsp;roz\u0161\u00ed\u0159en\u00ed n\u00e1stroje USU Service Management Connector pro Jira jako z\u00e1kladu pro migra\u010dn\u00ed pracovn\u00ed postupy, sledov\u00e1n\u00ed stavu, mapov\u00e1n\u00ed dat a&nbsp;synchronizaci mezi syst\u00e9my.<\/p>\n<p>Tyto postupy pom\u00e1haj\u00ed sni\u017eovat rizika spojen\u00e1 s&nbsp;migrac\u00ed a&nbsp;poskytuj\u00ed p\u0159ehled o&nbsp;pokroku, kvalit\u011b dat a&nbsp;potenci\u00e1ln\u00edch probl\u00e9mech je\u0161t\u011b p\u0159ed p\u0159echodem do produk\u010dn\u00edho prost\u0159ed\u00ed.<\/p>\n<h2>Z\u00e1v\u011br<\/h2>\n<p>P\u0159echod na Jira Service Management je mnohem v\u00edc ne\u017e jen import ticket\u016f. Skute\u010dnou v\u00fdzvou je naj\u00edt rovnov\u00e1hu mezi p\u0159esnost\u00ed dat, d\u00e9lkou migrace a&nbsp;nep\u0159etr\u017eitost\u00ed provozu. <\/p>\n<p>A\u0165 u\u017e je zdrojov\u00fdm syst\u00e9mem USU Service Management (USM), Redmine, ServiceNow nebo jin\u00e1 platforma ITSM, \u00fasp\u011b\u0161n\u00e1 migrace vy\u017eaduje pe\u010dliv\u00e9 pl\u00e1nov\u00e1n\u00ed, vhodn\u00e9 n\u00e1stroje a&nbsp;d\u016fkladnou znalost jak zdrojov\u00e9, tak c\u00edlov\u00e9 platformy.<\/p>\n<p>Zachov\u00e1n\u00ed obchodn\u00edho kontextu a&nbsp;historick\u00fdch informac\u00ed je sice d\u016fle\u017eit\u00e9, av\u0161ak schopnost migrovat aktivn\u00ed tikety v&nbsp;r\u00e1mci p\u0159ijateln\u00e9ho \u010dasov\u00e9ho okna pro \u00fadr\u017ebu je \u010dasto kl\u00ed\u010dov\u00fdm faktorem, kter\u00fd rozhoduje o&nbsp;\u00fasp\u011bchu projektu.<\/p>\n<p>Organizace, kter\u00e9 investuj\u00ed do strukturovan\u00e9 migra\u010dn\u00ed strategie, mohou v\u00fdrazn\u011b sn\u00ed\u017eit rizika, urychlit zaveden\u00ed n\u00e1stroje Jira Service Management a&nbsp;zajistit, aby jim na nov\u00e9 platform\u011b z\u016fstaly dostupn\u00e9 a&nbsp;vyu\u017eiteln\u00e9 roky cenn\u00fdch \u00fadaj\u016f o&nbsp;poskytovan\u00fdch slu\u017eb\u00e1ch.<\/p>\n<h2>Pl\u00e1nujete p\u0159echod na Jira Service Management?<\/h2>\n<p>Ka\u017ed\u00fd migra\u010dn\u00ed projekt je jedine\u010dn\u00fd. Na strategii migrace maj\u00ed vliv velikost datov\u00e9ho souboru, po\u010det aktivn\u00edch ticket\u016f, objem p\u0159\u00edloh, slo\u017eitost pracovn\u00edch postup\u016f i&nbsp;p\u0159ijateln\u00e1 doba v\u00fdpadku. <\/p>\n<p>Pokud uva\u017eujete o&nbsp;<a href=\"https:\/\/www.sykorait.com\/cs\/integrace-a-migrace-dat\/\">migraci<\/a> ze syst\u00e9m\u016f USU Service Management, Redmine, ServiceNow nebo jin\u00e9 platformy ITSM, r\u00e1di s&nbsp;v\u00e1mi prodiskutujeme va\u0161e po\u017eadavky a&nbsp;pom\u016f\u017eeme v\u00e1m naj\u00edt nejvhodn\u011bj\u0161\u00ed \u0159e\u0161en\u00ed.<\/p>\n<p><strong>Domluvte si sch\u016fzku s&nbsp;na\u0161\u00edm t\u00fdmem a&nbsp;proberte s&nbsp;n\u00edm sv\u016fj migra\u010dn\u00ed projekt.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23ca714 e-con-full e-flex e-con e-child\" data-id=\"23ca714\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd65050 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"cd65050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/sykorait-petr-sykora\/ai-itsm\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Zavolejme si<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-130d625 e-flex e-con-boxed e-con e-parent\" data-id=\"130d625\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5092bc6 elementor-widget elementor-widget-heading\" data-id=\"5092bc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kl\u00ed\u010dov\u00e9 kontakty:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f31d565 e-con-full e-flex e-con e-child\" data-id=\"f31d565\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0114013 elementor-author-box--avatar-yes elementor-author-box--name-yes elementor-author-box--biography-yes elementor-author-box--link-no elementor-widget elementor-widget-author-box\" data-id=\"0114013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/secure.gravatar.com\/avatar\/d3a520100610ec7ec8862baa7f86ff839e2862341d9e379f894d6cd37eae9dad?s=300&#038;d=mm&#038;r=g\" alt=\"Picture of Petr S\u00fdkora\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tPetr S\u00fdkora\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52f7f18 e-flex e-con-boxed e-con e-parent\" data-id=\"52f7f18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dbb2a91 e-grid e-con-full e-con e-child\" data-id=\"dbb2a91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-92046a0 e-con-full e-flex e-con e-child\" data-id=\"92046a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-896b8e9 elementor-widget elementor-widget-heading\" data-id=\"896b8e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dal\u0161\u00ed informace:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef6db46 e-grid e-con-full e-con e-child\" data-id=\"ef6db46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dd73351 e-con-full e-flex e-con e-child\" data-id=\"dd73351\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bad7aa elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"5bad7aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_masonry&quot;:&quot;yes&quot;,&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6714 post type-post status-publish format-standard has-post-thumbnail hentry category-sykorait-blog-cs tag-atlassian tag-vyroba\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.sykorait.com\/cs\/jak-jira-confluence-a-ai-meni-spolupraci-ve-vyrobnich-firmach\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"437\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-23-at-14.43.40-e1777976240213.jpg\" class=\"attachment-large size-large wp-image-6679\" alt=\"Atlassian for Manufacturing\" srcset=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-23-at-14.43.40-e1777976240213.jpg 1024w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-23-at-14.43.40-e1777976240213-300x164.jpg 300w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2026\/03\/Screenshot-2026-03-23-at-14.43.40-e1777976240213-768x419.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.sykorait.com\/cs\/jak-jira-confluence-a-ai-meni-spolupraci-ve-vyrobnich-firmach\/\">\n\t\t\t\tJak Jira, Confluence a&nbsp;AI m\u011bn\u00ed spolupr\u00e1ci ve v\u00fdrobn\u00edch firm\u00e1ch\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>V\u00fdrobn\u00ed spole\u010dnosti dnes p\u016fsob\u00ed ve st\u00e1le slo\u017eit\u011bj\u0161\u00edch prost\u0159ed\u00edch. V\u00fdvoj v\u00fdrobk\u016f ji\u017e nen\u00ed line\u00e1rn\u00edm procesem. Vy\u017eaduje \u00fazkou spolupr\u00e1ci mezi hardwarov\u00fdmi a&nbsp;softwarov\u00fdmi t\u00fdmy, v\u00fdrobou a&nbsp;obchodn\u00edmi funkcemi, jako je prodej a&nbsp;marketing. Z\u00e1rove\u0148 se mnoho organizac\u00ed st\u00e1le spol\u00e9h\u00e1 na kombinaci nesouvisej\u00edc\u00edch n\u00e1stroj\u016f. Pro pl\u00e1nov\u00e1n\u00ed se pou\u017e\u00edvaj\u00ed tabulky, pro komunikaci e-maily a&nbsp;pro dokumentaci a&nbsp;v\u00fdvoj samostatn\u00e9<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6150 post type-post status-publish format-standard has-post-thumbnail hentry category-sykorait-blog tag-itsm tag-usu\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.sykorait.com\/cs\/connecting-usm-to-jira\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2026\/03\/USM-Jira-1024x683.jpg\" class=\"attachment-large size-large wp-image-6157\" alt=\"Connect USM to Jira\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.sykorait.com\/cs\/connecting-usm-to-jira\/\">\n\t\t\t\tConnecting USM to Jira\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>We would like to share our experience connecting USM (USU Service Management) with Jira. Introduction USU Service Management (USM) is an IT Service Management (ITSM) software solution developed by the German company USU. It supports ITSM processes, Service Desk operations, and more. The platform is highly customizable and can handle<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-7067 post type-post status-publish format-standard has-post-thumbnail hentry category-udalosti tag-all-industries tag-atlassian tag-banking tag-energetika tag-itsm tag-saas tag-vyroba\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.sykorait.com\/cs\/sprava-aktiv-azure-ve-webinari-jira-cloud\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/06\/Grafika-Webinare-Zalohovani-Asset-Management-1024x576.jpg\" class=\"attachment-large size-large wp-image-3054\" alt=\"Manage Azure Assets in Jira Cloud\" srcset=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/06\/Grafika-Webinare-Zalohovani-Asset-Management-1024x576.jpg 1024w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/06\/Grafika-Webinare-Zalohovani-Asset-Management-300x169.jpg 300w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/06\/Grafika-Webinare-Zalohovani-Asset-Management-768x432.jpg 768w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/06\/Grafika-Webinare-Zalohovani-Asset-Management-1536x864.jpg 1536w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/06\/Grafika-Webinare-Zalohovani-Asset-Management.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.sykorait.com\/cs\/sprava-aktiv-azure-ve-webinari-jira-cloud\/\">\n\t\t\t\tWebin\u00e1\u0159: Spr\u00e1va Azure aktiv v&nbsp;Jira Cloud\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Jak spravovat Assets v&nbsp;Jira P\u0159ipojte se k&nbsp;praktick\u00e9mu webin\u00e1\u0159i o&nbsp;budov\u00e1n\u00ed efektivn\u00ed platformy pro spr\u00e1vu cloudov\u00fdch aktiv v&nbsp;prost\u0159ed\u00ed Jira Service Management Cloud pomoc\u00ed na\u0161\u00ed aplikace Azure Sync for Jira Assets. Pod\u00edvejte se, jak mohou agenti Rovo tento proces zlep\u0161it. \u017d\u00e1dost o&nbsp;z\u00e1znam Po vypln\u011bn\u00ed formul\u00e1\u0159e v\u00e1m e-mailem za\u0161leme odkaz na z\u00e1znam vybran\u00e9ho webin\u00e1\u0159e.<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>P\u0159echod na Jira Service Management: V\u00fdzvy a&nbsp;osv\u011bd\u010den\u00e9 postupy Pro\u010d je p\u0159echod na Jira Service Management v\u00edc ne\u017e jen import dat Organizace, kter\u00e9 modernizuj\u00ed sv\u00e9 prost\u0159ed\u00ed pro spr\u00e1vu IT slu\u017eeb (ITSM), si jako strategickou platformu st\u00e1le \u010dast\u011bji vol\u00ed Jira Service Management (JSM). A\u0165 u\u017e je zdrojov\u00fdm syst\u00e9mem USU Service Management (USM), Redmine, ServiceNow, Matrix42, Ivanti, BMC [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":8472,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53],"tags":[87,38,67,93],"class_list":["post-8513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sykorait-blog-cs","tag-atlassian","tag-domovska-stranka","tag-itsm","tag-usu"],"_links":{"self":[{"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/posts\/8513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/comments?post=8513"}],"version-history":[{"count":3,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/posts\/8513\/revisions"}],"predecessor-version":[{"id":8532,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/posts\/8513\/revisions\/8532"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/media\/8472"}],"wp:attachment":[{"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/media?parent=8513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/categories?post=8513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/tags?post=8513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}