{"id":4620,"date":"2025-10-02T15:06:05","date_gmt":"2025-10-02T13:06:05","guid":{"rendered":"https:\/\/www.sykorait.com\/?p=4620"},"modified":"2026-06-19T13:24:14","modified_gmt":"2026-06-19T11:24:14","slug":"extending-usu-service-management-with-azure-based-ai-features","status":"publish","type":"post","link":"https:\/\/www.sykorait.com\/cs\/extending-usu-service-management-with-azure-based-ai-features\/","title":{"rendered":"Extending USU Service Management with Azure-Based AI Features"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4620\" class=\"elementor elementor-4620\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15005ea e-flex e-con-boxed e-con e-parent\" data-id=\"15005ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6b08697 e-flex e-con-boxed e-con e-child\" data-id=\"6b08697\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9838a elementor-widget elementor-widget-heading\" data-id=\"2c9838a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Extending USU Service Management with Azure-Based AI Features<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30054f0 e-flex e-con-boxed e-con e-parent\" data-id=\"30054f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecbce88 elementor-widget elementor-widget-post-info\" data-id=\"ecbce88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-117b676 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.sykorait.com\/cs\/2025\/10\/02\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-calendar\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M12 192h424c6.6 0 12 5.4 12 12v260c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V204c0-6.6 5.4-12 12-12zm436-44v-36c0-26.5-21.5-48-48-48h-48V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H160V12c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v52H48C21.5 64 0 85.5 0 112v36c0 6.6 5.4 12 12 12h424c6.6 0 12-5.4 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>2 \u0159\u00edjna, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7577735 e-grid e-con-full e-con e-child\" data-id=\"7577735\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3438075 e-con-full e-flex e-con e-child\" data-id=\"3438075\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e3fd63 elementor-widget elementor-widget-heading\" data-id=\"5e3fd63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When AI Cloud Meets On-Prem Solutions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a58100 elementor-widget elementor-widget-text-editor\" data-id=\"6a58100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"225\" data-end=\"441\">AI has already become part of our daily lives\u2014whether in our phones, cars, email, or office applications. Most of these innovations are cloud-driven, bringing continuous improvements powered by state-of-the-art AI.<\/p><p data-start=\"443\" data-end=\"569\">But what about on-premise enterprise software?<\/p><h4 data-start=\"443\" data-end=\"569\">Can it also benefit from these advances while remaining secure and compliant?<\/h4><p data-start=\"571\" data-end=\"897\">At Sykora IT, we believe the answer is <strong data-start=\"610\" data-end=\"617\">yes<\/strong>. By leveraging Microsoft Azure\u2013based AI services, we can extend on-prem platforms such as <strong data-start=\"708\" data-end=\"734\">USU Service Management<\/strong> with modern AI capabilities\u2014running within the customer\u2019s Azure tenant, ensuring data residency requirements, and building on Microsoft\u2019s strong cloud security.<\/p><p data-start=\"899\" data-end=\"1066\">This approach enables organizations to get the best of both worlds: the reliability of their on-prem USU Service Management combined with cutting-edge AI innovation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf0cc26 e-con-full e-flex e-con e-child\" data-id=\"bf0cc26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0742e elementor-widget elementor-widget-image\" data-id=\"1c0742e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"1152\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/10\/19860aee-73a9-4038-9d73-55de9a0c5797-768x1152.jpg\" class=\"attachment-medium_large size-medium_large wp-image-4680\" alt=\"AI for Service Desk\" srcset=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/10\/19860aee-73a9-4038-9d73-55de9a0c5797-768x1152.jpg 768w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/10\/19860aee-73a9-4038-9d73-55de9a0c5797-200x300.jpg 200w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/10\/19860aee-73a9-4038-9d73-55de9a0c5797-683x1024.jpg 683w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/10\/19860aee-73a9-4038-9d73-55de9a0c5797.jpg 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a92af8d e-flex e-con-boxed e-con e-parent\" data-id=\"a92af8d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0e11301 e-grid e-con-full e-con e-child\" data-id=\"0e11301\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-00e0694 e-con-full e-flex e-con e-child\" data-id=\"00e0694\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f4dce0 elementor-widget elementor-widget-heading\" data-id=\"0f4dce0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI Extensions in Action<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09c2ee8 elementor-widget elementor-widget-text-editor\" data-id=\"09c2ee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1103\" data-end=\"1241\">We have already designed and successfully deployed AI-driven extensions for <strong data-start=\"1179\" data-end=\"1205\">USU Service Management<\/strong>. Here\u2019s what they can do for you:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a2743c e-flex e-con-boxed e-con e-parent\" data-id=\"6a2743c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-05fec9d e-grid e-con-full e-con e-child\" data-id=\"05fec9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b997afa e-con-full e-flex e-con e-child\" data-id=\"b997afa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6331e7b e-con-full e-flex e-con e-child\" data-id=\"6331e7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4ff425 elementor-widget elementor-widget-image\" data-id=\"f4ff425\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"144\" height=\"144\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/b4abe6a3-a27b-438a-826e-949e3d4ef6c2.png\" class=\"attachment-thumbnail size-thumbnail wp-image-3076\" alt=\"Azure Sync for Jira Assets\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8f8f0b e-con-full e-flex e-con e-child\" data-id=\"c8f8f0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f91dff8 elementor-widget elementor-widget-text-editor\" data-id=\"f91dff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>AI Screenshot Insights<\/h3><p>An advanced OCR application that extracts text and information directly from screenshots\u2014no retyping, no errors. It detects key information such as names, email addresses, and URLs, helping teams quickly interpret attached images.<br data-start=\"1505\" data-end=\"1508\" \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ad7e05 e-con-full e-flex e-con e-child\" data-id=\"2ad7e05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7713abe e-con-full e-flex e-con e-child\" data-id=\"7713abe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb27cf2 elementor-widget elementor-widget-image\" data-id=\"cb27cf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Summary-800x800-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-3112\" alt=\"AI Ticket Summary\" srcset=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Summary-800x800-1-150x150.png 150w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Summary-800x800-1-300x300.png 300w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Summary-800x800-1-768x768.png 768w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Summary-800x800-1.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c81d9bf e-con-full e-flex e-con e-child\" data-id=\"c81d9bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d65221 elementor-widget elementor-widget-text-editor\" data-id=\"3d65221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>AI Ticket Summary<\/h3><p data-start=\"1670\" data-end=\"1888\">Long conversations in support tickets can slow down resolution. With AI-driven summarization, you can instantly understand the critical issues, as the system extracts the most important details from ticket histories.<\/p><h3 data-start=\"1890\" data-end=\"1923\">\u00a0<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f75e4e9 e-con-full e-flex e-con e-child\" data-id=\"f75e4e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-40b0a6f e-con-full e-flex e-con e-child\" data-id=\"40b0a6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8268486 elementor-widget elementor-widget-image\" data-id=\"8268486\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Prediction-800x800-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-3109\" alt=\"AI Ticket Prediction\" srcset=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Prediction-800x800-1-150x150.png 150w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Prediction-800x800-1-300x300.png 300w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Prediction-800x800-1-768x768.png 768w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/Icon-AI-Ticket-Prediction-800x800-1.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3355f3e e-con-full e-flex e-con e-child\" data-id=\"3355f3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab595c3 elementor-widget elementor-widget-text-editor\" data-id=\"ab595c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>AI Ticket Classification<\/h3><p>Automatically classify and route tickets to the right teams, predict attributes such as priority or category, and reduce manual work. This speeds up response times and ensures issues are handled by the right experts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c251b8e e-con-full e-flex e-con e-child\" data-id=\"c251b8e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a378cb2 e-con-full e-flex e-con e-child\" data-id=\"a378cb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e1383b0 elementor-widget elementor-widget-image\" data-id=\"e1383b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/translator1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-3792\" alt=\"AI Easy Translator\" srcset=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/translator1-150x150.png 150w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/07\/translator1.png 160w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41aef5b e-con-full e-flex e-con e-child\" data-id=\"41aef5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5b1903 elementor-widget elementor-widget-text-editor\" data-id=\"f5b1903\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"ember-view reader-text-block__paragraph\">AI Easy Translator<\/h3><p data-start=\"2172\" data-end=\"2490\">Instantly translates any content in <strong data-start=\"2208\" data-end=\"2234\">USU Service Management<\/strong>. From multilingual support tickets to shop items, AI Easy Translator enables seamless on-demand translation in over <strong data-start=\"2351\" data-end=\"2368\">130 languages<\/strong>. Teams can collaborate globally without language barriers, ensuring faster resolution and a&nbsp;better customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d44da5 e-grid e-con-full e-con e-child\" data-id=\"6d44da5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7a6391e e-con-full e-flex e-con e-child\" data-id=\"7a6391e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ba6003 elementor-widget elementor-widget-heading\" data-id=\"0ba6003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Road Ahead<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-006692e elementor-widget elementor-widget-text-editor\" data-id=\"006692e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2517\" data-end=\"2779\">Extending USU Service Management with Azure AI features bridges the gap between traditional on-prem systems and modern cloud innovation. Secure, compliant, and powerful\u2014these AI capabilities not only save time but also raise the quality of IT service delivery.<\/p><p data-start=\"2781\" data-end=\"2897\">At Sykora IT, we\u2019re committed to making <strong data-start=\"2821\" data-end=\"2860\">AI practical, secure, and impactful<\/strong> for enterprise service management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54547c5 e-con-full e-flex e-con e-child\" data-id=\"54547c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d554feb elementor-align-right elementor-widget elementor-widget-button\" data-id=\"d554feb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/calendly.com\/sykorait-petr-sykora\/azure-ai-for-usm\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a&nbsp;Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5778b88 e-flex e-con-boxed e-con e-parent\" data-id=\"5778b88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9550d1 elementor-widget elementor-widget-heading\" data-id=\"c9550d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key Contacts:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf288e2 e-con-full e-flex e-con e-child\" data-id=\"bf288e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff8382c elementor-author-box--avatar-yes elementor-author-box--name-yes elementor-author-box--biography-yes elementor-author-box--link-no elementor-widget elementor-widget-author-box\" data-id=\"ff8382c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/secure.gravatar.com\/avatar\/d3a520100610ec7ec8862baa7f86ff839e2862341d9e379f894d6cd37eae9dad?s=300&#038;d=mm&#038;r=g\" alt=\"Picture of Petr S\u00fdkora\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tPetr S\u00fdkora\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-author-box__bio\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41fad5c elementor-widget elementor-widget-author-box\" data-id=\"41fad5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<div  class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/10\/Marcela-ctverec-300x300.png\" alt=\"Picture of Marcela Uhrov\u00e1\" loading=\"lazy\">\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t<h4 class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tMarcela Uhrov\u00e1\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89c7b1b e-flex e-con-boxed e-con e-parent\" data-id=\"89c7b1b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ad81d8b e-grid e-con-full e-con e-child\" data-id=\"ad81d8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7fd71c4 e-con-full e-flex e-con e-child\" data-id=\"7fd71c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-035dcb9 elementor-widget elementor-widget-heading\" data-id=\"035dcb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Explore More:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43aeea8 e-grid e-con-full e-con e-child\" data-id=\"43aeea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6c10cfa e-con-full e-flex e-con e-child\" data-id=\"6c10cfa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2e23f6 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"f2e23f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_masonry&quot;:&quot;yes&quot;,&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6150 post type-post status-publish format-standard has-post-thumbnail hentry category-sykorait-blog tag-itsm tag-usu\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.sykorait.com\/cs\/connecting-usm-to-jira\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2026\/03\/USM-Jira-1024x683.jpg\" class=\"attachment-large size-large wp-image-6157\" alt=\"Connect USM to Jira\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.sykorait.com\/cs\/connecting-usm-to-jira\/\">\n\t\t\t\tConnecting USM to Jira\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>We would like to share our experience connecting USM (USU Service Management) with Jira. Introduction USU Service Management (USM) is an IT Service Management (ITSM) software solution developed by the German company USU. It supports ITSM processes, Service Desk operations, and more. The platform is highly customizable and can handle<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-4620 post type-post status-publish format-standard has-post-thumbnail hentry category-sykorait-blog tag-ai-digitalization tag-all-industries tag-itsm tag-usu\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.sykorait.com\/cs\/extending-usu-service-management-with-azure-based-ai-features\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/10\/5827c560-1a81-4abb-96be-904fec7639b9-1024x683.png\" class=\"attachment-large size-large wp-image-4625\" alt=\"Extending USU Service Management with Azure-Based AI Features\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.sykorait.com\/cs\/extending-usu-service-management-with-azure-based-ai-features\/\">\n\t\t\t\tExtending USU Service Management with Azure-Based AI Features\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>When AI Cloud Meets On-Prem Solutions AI has already become part of our daily lives\u2014whether in our phones, cars, email, or office applications. Most of these innovations are cloud-driven, bringing continuous improvements powered by state-of-the-art AI. But what about on-premise enterprise software? Can it also benefit from these advances while<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6625 post type-post status-publish format-standard has-post-thumbnail hentry category-service-packages tag-training tag-usu\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.sykorait.com\/cs\/usu-service-management-customization-training\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"438\" src=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/11\/Cover-picture-stranky-web-Sykora-IT-1024x560-px-4.jpg\" class=\"attachment-large size-large wp-image-7557\" alt=\"USU Service Management Customization Training\" srcset=\"https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/11\/Cover-picture-stranky-web-Sykora-IT-1024x560-px-4.jpg 1024w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/11\/Cover-picture-stranky-web-Sykora-IT-1024x560-px-4-300x164.jpg 300w, https:\/\/www.sykorait.com\/wp-content\/uploads\/2025\/11\/Cover-picture-stranky-web-Sykora-IT-1024x560-px-4-768x420.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.sykorait.com\/cs\/usu-service-management-customization-training\/\">\n\t\t\t\tUSU Service Management Customization Training\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Master USU Service Management Administration and Customization Empower your team to manage USU Service Management with confidence.Our USU Service Management Customization training helps administrators understand the full potential of USM from basic administration to implementation of BPMN processes. This hands-on program combines practical demos, real-world examples, and guided discussions \u2014<\/p>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When AI Cloud Meets On-Prem Solutions AI has already become part of our daily lives\u2014whether in our phones, cars, email, or office applications. Most of these innovations are cloud-driven, bringing continuous improvements powered by state-of-the-art AI. But what about on-premise enterprise software? Can it also benefit from these advances while remaining secure and compliant? At [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4625,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[49,51,47,89],"class_list":["post-4620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sykorait-blog","tag-ai-digitalization","tag-all-industries","tag-itsm","tag-usu"],"_links":{"self":[{"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/posts\/4620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/comments?post=4620"}],"version-history":[{"count":94,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/posts\/4620\/revisions"}],"predecessor-version":[{"id":7210,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/posts\/4620\/revisions\/7210"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/media\/4625"}],"wp:attachment":[{"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/media?parent=4620"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/categories?post=4620"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sykorait.com\/cs\/wp-json\/wp\/v2\/tags?post=4620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}